What is 361 trade in?
The 361 Trade-In is part of 361 Eco Action. Bring in your Old Smart Phone and / or Tablet for a FREE evaluation and receive an instant discount voucher toward the purchase of a new product. The 361 Trade-In applies only for Apple, Samsung and Huawei smartphones and tablets - on selected models. The Trade-In program will be applicable in the following 361 showrooms: Port Louis, Riche Terre, Flacq Retail Park, Rose Belle, and Bagatelle.
Which products can be traded?
Smartphones and tablets
Which brands are concerned for the Trade-In?
Apple, Samsung and Huawei only - on selected models.
What product can I buy with the discount voucher?
Any product sold by 361
Can I bring a High Copy Device?
No. Only original devices can be traded
Can I bring a locked phone?
No, unfortunately we cannot evaluate a locked phone or tablet.
What is the oldest device I can bring?
Normally devices older than 10 years cannot be traded. We have a list of all devices which can be traded in the 5 designated showrooms. Please visit one of the these showrooms for more information.
How many devices can I trade in one go?
You can trade in as many devices in one go.
Can I trade my dead phone?
No
Do I need to bring my charger?
Yes. We will need the charger in case the device runs out of battery.
Do i need to bring any accessories or box?
No.
Can I trade in a phone or tablet bought from other retailers?
Yes
What is the maximum or minimum amount I will get?
You may obtain between 5% - 40% of the original value of the device, subject to terms and conditions.
What if I am not agreeable with the proposed discount?
Unfortunately, the price generated by the application is the final price.
What are the differences between Like New, Light wear & tear, more aggressive wear & tear, Heavy cosmetic damage?
These are terms used to describe the physical conditions of the phones. The final price will depend on the physical conditions of the device, a "Like New" Device will have a higher trade in value than a “heavy cosmetic damage” device.
Will I get cash in hand?
No, you will get a discount voucher, the amount of which will be deducted on your new purchase which need to be done on the same day.
Can I get other mode of payment apart from a discount voucher?
No, you will get only a discount voucher eligible for instant purchase
Can I use the discount voucher as a depot for credit/hire purchase?
No. We will apply the discounted price in the quotation to vet your credit application
Can I cumulate my discount vouchers?
Yes.
Can I top up the discount voucher to purchase a more expensive product?
Yes.
Should I buy only phone with the discount voucher?
The discount voucher is not limited to phone purchase. You can buy ANY product from 361.
What is the validity of the discount voucher?>
The discount voucher is valid on the same day of evaluation and purchase.
Can I trade a phone which is still due at Cim/Rogers Capital/361 Credit?
Yes you can but it Is recommended to settle your dues before the Trade-In.
In which showrooms is Trade-In valid?
The trade in program will be applicable in the following 361 showrooms: Port Louis, Riche Terre, Flacq Boulet Rouge, Rose Belle and Bagatelle
Can I purchase a product with a value less that the amount on the discount voucher?
Yes, but the amount left on the discount voucher is not refundable.
Can I purchase a product with a value more that the amount on the discount voucher?
Yes
Do I need a proof of purchase of the device?
Ideally yes, but In case you do not have the proof of purchase, you will be required to sign a disclaimer form.
Do I get a cash voucher or a discount voucher?
Discount voucher Only.
Can I evaluate my mobile phone free of cost?
Yes
Who will evaluate my device?
One of our staff
How will the device be evaluated?
Our staff will be using an Application for the evaluation of your device.
Should I backup my personal data before coming in showroom?
Yes, you are advised to do so to accelerate the process in showroom.
Should I do a factory reset before bringing the phone?
It is recommended to do a factory reset after the evaluation.
Will my personal data be completely erased?
Yes, after the factory reset.
Do I need to back-up my personal data before bringing my phone in shop?
Your privacy and security is our top priority. We recommend back up before and factory resetting after the evaluation process.
Who will factory reset my phone?
Our staff will do needful for the reset on request.
What will you do with the devices?
Our upcycling partner will export the device In the European markets where it will be refurbished and resold thus giving the device a new life. This is known as upcycling.
Is there any restrictions on model on devices?
Yes, please visit one the 5 showrooms to know if your device can be traded.
Can I leave my dead phone in 361?
Unfortunately no as we do not have a recycling partner yet.
What is the validity of 361 Trade-In?
This service is an eco-friendly one aimed at upcycling the phones and tablets. We shall maintain this service as long as possible.
How much time it takes to evaluate the device?
Around 30 mins
Do I need to bring my ID?
Yes, Your ID card is mandatory.
The device I’m trading in is the one I currently use. Can I still trade it in?
Yes, provided that you have done your back up accordingly before bringing the set for evaluation.
Do I need to remove SIM and memory cards from my trade-in device?
Yes
What if I need more info?
Please visit one of the above 5 showrooms where our team will be glad to answer your queries.